Grievance Policy

Grievance Policy

SDMRC InfoTech Technology Private Limited believes that excellence in customer service is an important imperative for sustained business growth. As a service organization, customer service and customer satisfaction are our prime focus. Our goal is to ensure that our customers receive exemplary service across all our touch points. This policy encompasses a structured grievance redressal mechanism and a framework for addressing customer grievances/complaints.

SDMRC InfoTech Technology Private Limited will treat the customers in a transparent and fair manner, and will deal with customer complaints with courtesy and in a timely manner.

Redressal Mechanism for Grievances:

The customer can contact the below mentioned two levels for effective resolution of their complaints:

1. Initial Contact Point: Customers are encouraged to first contact our customer service team, who are trained to handle a wide range of issues. Our representatives will listen to your concerns, provide assistance, and work towards a resolution.
2. Escalation Level: If the issue is not resolved to your satisfaction at the initial contact point, you may escalate your complaint to a senior representative. This ensures that more complex grievances receive the attention they deserve.

To report or to notify us of any fraudulent activity, please reach out to the SDMRC InfoTech Technology Private Limited Cyber cell Team at:

Your safety and security are our top priorities, and we are here to assist you promptly and effectively. Thank you for helping us maintain a secure environment for all our customers.